Contact Us

If you have a question about a crypto casino review on Bitcoin Casinos, spotted something out of date, or want to flag how a site handled your verification or withdrawal, this page explains how to reach us and what we can realistically do. Email is the fastest route: [email protected]. We aim to reply within two business days, and we read everything, including corrections we'd rather not receive.

One thing to settle up front, because it saves people time: we are an independent comparison site, not an operator. We cannot open, close, unlock or fund an account at BetPanda, CoinPoker Casino, Cryptorino or any other site listed here, and we cannot release a pending payout or reverse a bonus forfeiture. For anything touching your money or your account, contact the casino's own support first — then tell us how it went.

How we make money, and why it doesn't change the rankings

Some links on this site are commercial. If you sign up with an operator through one of them, Bitcoin Casinos may earn a commission at no extra cost to you. That relationship does not buy a position in our tables, and it does not buy a softer review. Rankings come from the criteria below, and we publish the drawbacks alongside the offers. If you think a page reads like an advert, that is exactly the kind of message worth sending — say which page and which claim, and we'll look at it.

What to email us about

• Factual corrections. A bonus percentage, cashback rate, coin list, withdrawal limit or license detail that no longer matches what the operator publishes. Include the page and, if you can, a link or screenshot of the operator's current terms.
• Your experience with a listed casino. How long a withdrawal actually took, whether identity verification was triggered and at what point, whether support answered. We don't publish reader submissions as testimonials or reviews, but patterns across multiple reports do prompt us to re-check a site.
• Verification and no-KYC questions. We can explain in general terms how offshore sites usually handle identity checks, source-of-funds requests and account limits. We cannot help anyone get around a check, a geoblock or a sanctions screen, and we won't answer questions framed that way.
• Crypto mechanics. Wallet setup, the difference between an exchange balance and a self-custody wallet, why a Bitcoin deposit takes longer to confirm than a Litecoin or Dogecoin one, what a gas fee is on Ethereum, and why stablecoins like USDT and USDC behave differently from BTC or ETH while your balance sits on a casino.
• Suggestions for sites to review. Tell us the operator, the coins it takes and what makes it worth a look.
• Press, partnership and advertising enquiries. Use the same address and put the subject in the first line.

What we can't help with

• Legal advice on whether you may gamble online from your state. We describe the landscape; a qualified attorney answers your situation.
• Tax advice on gambling winnings or crypto gains. Both are potentially reportable for US residents. Talk to a tax professional.
• Recovering funds, disputing a closed account, or intervening with an operator on your behalf.
• Anything involving false details, a borrowed identity, or evading a site's restrictions. We won't assist with it and we won't publish it.

Casino support first: where to send an account or payout problem

Almost every crypto casino runs live chat as its primary channel, usually 24/7, with email as a slower fallback. Before you message anyone, gather the transaction hash of the deposit or withdrawal, the wallet address you used, the network you sent on, and timestamps. Most "missing deposit" cases turn out to be a coin sent on the wrong network or a transaction still waiting on confirmations — a block explorer will tell you which within a minute.

1. Check the blockchain first. If the transaction hasn't confirmed, the casino hasn't received it yet.
2. Open live chat with the hash and the exact amount ready.
3. If it stalls, ask for escalation and a ticket reference in writing.
4. If the site is licensed in Curaçao or Anjouan, its license page normally names a complaints route. Offshore complaint channels are weaker than what a state regulator offers, so keep your own records.
5. Then email us. Unresolved cases, with dates, feed directly into how we score payout reliability.

How we assess the casinos you're writing to us about

Our ratings are editorial judgments based on desk research — operator terms, license registers, published game and provider lists, and reader reports. They are not customer-review scores and they are not the result of us depositing or playing. Advertised payout speeds are the operator's claim, not a timing we measured. The weighting, in rough order:

• Verification policy. Whether an account can be funded and cashed out without documents, and at what point that changes. Almost no site is permanently document-free; triggers like large withdrawals, bonus disputes or fraud flags exist nearly everywhere, and a site that claims otherwise is overpromising.
• Coin support. BTC, ETH, LTC, USDT, USDC and DOGE as a baseline, with wider altcoin support as a bonus, plus whether balances are held in the coin or converted.
• Payout behavior. Stated processing times, withdrawal limits, and whether limits are per transaction, daily or tied to a VIP tier.
• Bonus terms. Playthrough multiples, game weighting, time limits, max bet while wagering, and whether cashback is real cash or bonus credit.
• Fairness. Provably fair verification on in-house games, RNG certification and third-party audits on the rest.
• Game range and providers. Depth of slots, live dealer rooms, and originals.
• Security and safeguards. Two-factor authentication, session and deposit limits, self-exclusion.

The three sites we get the most mail about

These are the highest-ranked entries on Bitcoin Casinos and, unsurprisingly, the ones readers ask about most. Short summaries here; the full reviews carry the detail.

BetPanda — 10% Weekly Cashback

Top of our table largely because its headline offer is a recurring cashback rather than a one-off deposit match, which suits players who care about a steady return rather than a big number up front. Weekly cashback percentages are typically calculated on net losses over the period and paid on a set day — check the promotions page for the qualifying window, minimum loss threshold, any wagering attached to the credited amount, and whether it lands as withdrawable cash or bonus funds, because those details decide what it's actually worth. The limitation: cashback rewards volume, so it pays most to the players who lose most. If you play occasionally, the practical value is small, and a percentage back does not make a losing session profitable.

CoinPoker Casino — 150% Welcome Bonus up to $2,000

Listed because it comes from a poker-first operation, so the appeal is having cash games and tournaments in the same crypto balance as the casino floor. The welcome bonus is the largest headline match in our top three, but a 150% match up to $2,000 requires a substantial deposit to max out, and bonuses of this shape usually release in increments as you generate rake or wagering rather than arriving as a usable lump sum. Read the release schedule, expiry window and eligible-game weighting before you size a deposit. The limitation: a poker-led platform generally has a shallower slot and live dealer catalog than a casino-first site, so if slots are your main game this is the wrong place to start.

Cryptorino — 100% Match Bonus up to 1 BTC + 10% Weekly Cashback

Here because it pairs the two bonus structures rather than choosing one: a first-deposit match plus ongoing weekly cashback. A cap denominated in BTC is worth understanding — "up to 1 BTC" moves with the Bitcoin price, so the dollar ceiling on the day you deposit may be very different from the day you read it. As always, the match carries playthrough, a time limit and game weighting; the cashback carries its own qualifying period. The limitation: a bonus cap that large is aspirational for most players, and holding a balance in BTC rather than a stablecoin means your funds swing in dollar terms while you play, win or lose.

Headline offers at a glance

Every figure below is the operator's advertised headline, not a payout we verified. All of them carry wagering or playthrough requirements, time limits and eligibility rules — check the operator's terms before depositing.

Casino	Advertised headline offer	Our rating
BetPanda	10% weekly cashback	10.0
CoinPoker Casino	150% welcome bonus up to $2,000	9.9
Cryptorino	100% match up to 1 BTC + 10% weekly cashback	9.9
Punkz	20,000 USDT welcome bonus + 15% cashback	9.7
Hyperlucky	20% daily cashback up to $10,000 + 100 free spins	9.7
Winna	Up to 60% rakeback & 25% instant cashback	9.7
Thrill	Up to 70% rakeback + 10% cashback	9.7
BC Game	Four match bonuses up to $4,000 + 400 free spins	9.7
Wild.io	Up to 350% across first three deposits + 200 free spins	9.7
Vave	Up to 550 USDT + up to €75 free bet + 5% cashback	9.6

Money questions we answer by email most often

Browsing and comparing on this site costs nothing. The cost of playing sits entirely with the operator, and it comes in three parts that readers often conflate.

• Getting funds on. On-chain deposits from an exchange or a self-custody wallet. The casino rarely charges for a deposit; the network does. Bitcoin fees rise with congestion, Ethereum gas varies minute to minute, and Litecoin, Dogecoin or USDT on a cheaper chain usually cost a fraction of either. Confirmation counts differ by coin and by site — some credit after one confirmation, others wait for several.
• Getting funds off. Withdrawals are sent back to a wallet address you control. Advertised processing is often near-instant for small amounts, but most sites reserve manual review above a threshold, and limits may be per transaction, daily, weekly or tied to a loyalty tier. Ask support for the exact limits before you build a balance you can't move in one go.
• Price movement. If you hold BTC or ETH in a casino balance, its dollar value changes while you play. That is a real risk on top of the gambling risk, and it runs both directions. Stablecoins such as USDT and USDC are the usual answer for players who want dollar-denominated balances — though they carry issuer and chain risk of their own.

What's actually on these sites, if you're asking before you sign up

The crypto casinos we cover generally split into four areas. Slots are the largest by volume, typically from studios like Pragmatic Play and NetEnt where an operator licenses third-party content. Table games cover blackjack, roulette and baccarat in RNG form. Live dealer rooms — Evolution is the name you'll see most often — stream real tables with real dealers and are the closest thing to a floor experience. Then there are the crypto originals: crash, dice, plinko and in-house variants, usually provably fair, meaning you can verify each round's outcome against a published seed after the fact. Available titles and providers vary by operator and by your location, so treat any specific game list as something to confirm on the site itself.

Sports betting and the other products under the same roof

Most of these operators run more than a casino. Sportsbooks are the common second product — moneylines, spreads, totals and live in-play markets funded from the same crypto balance, though bonuses usually don't cross between the two and rollover on a sports offer is counted in bets, not spins. CoinPoker Casino sits alongside poker cash games and tournaments, where the economics are rake-based rather than house-edge-based. Several sites also run esports markets, and rakeback or VIP schemes such as those advertised by Winna and Thrill frequently pool activity across products. If you ask us which product a bonus applies to, that's usually the answer we go hunting for in the terms.

Legal standing, eligibility and age — stated plainly

There is no federal legalization of online casino gaming in the United States. The crypto casinos compared on this site are offshore operations, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. For most US players they sit in a legal grey area, and we won't pretend otherwise. A small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — license online casino gaming, but those regulated operators do not run on cryptocurrency, so they are a different product entirely.

Laws differ by state, and some states are more explicitly restrictive than others. Offshore operators also self-restrict certain states and countries at their own discretion, and the exclusion lists vary between sites and change without much notice. Check your own state's law, and check the operator's terms for its current restricted list. If your situation is complicated, consult a qualified attorney. Winnings and crypto gains may both create US tax obligations — general information only, and a tax professional should handle the specifics. And to be direct about it: "no KYC" describes a site's verification policy at signup. It is not a way to conceal income, avoid tax, or move funds you shouldn't be moving, and we won't frame it that way.

You must be at least 18 to gamble at the sites we list, and 21 where the operator or your state sets that as the minimum. Check the minimum age on the site itself before registering — it's stated in their terms, and it varies.

Playing within your limits

Gambling costs money. Most players lose over time, that's how the house edge works, and no strategy, crypto balance or cashback percentage changes it. Set a deposit limit you'd be comfortable losing entirely, use the site's session and loss limits and two-factor authentication, and stop when the money you set aside is gone rather than topping up to win it back.

Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators — some have solid tools, others have very little, and there's no US regulator standing behind either. If gambling has stopped being entertainment, the National Problem Gambling Helpline is free, confidential and available 24/7 on 1-800-GAMBLER. Our responsible gambling resources list more options, and the site terms set out how our content should and shouldn't be used.

Before you hit send

Include the page you're writing about, the operator's name, and a date if the issue is time-sensitive — the details on this page were checked on Sep 26, 2026, and crypto casino terms move faster than most. If you want to know who's behind the reviews and how we work, the about page covers it. Otherwise, [email protected] reaches the editorial team directly, and a short, specific message gets a better answer than a long one.